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Booking information

General business terms of the Braunschweig Guild of Tourist Guides

Booking information for tours organised by Braunschweig Stadtmarketing GmbH

General

Maximum number of participants:
Up to 25 people can take part in a group.
Entering buildings:
Entering the Rathaus tower or any other buildings during a tour is at your own risk!

Public tours

Tickets
Tickets cannot be exchanged or refunded. Booking is required by 24 hours before the beginning of the tour. Outside tourist information opening hours, tickets for guided tours and Okertours can be purchased from the tour guides or event organisers themselves (subject to availability).
Subject to alterations.
More information at braunschweig.de/stadtfuehrungen

Group tours

Please note, that an additional fee may apply for all meeting places or arrival points outside the city center.
Cancellations:
Cancellations, changes and re-bookings will only be accepted in writing.
If the customer cancels a guided tour with due notice (5 days before the tour), no costs are incurred. Later cancellations will incur 50% of the agreed tour price. The minimum rate charged is based on the minimum number of participants booked. 
If the customer cancels on the day of the guided tour or does not show up, the group will be charged the full price.
Change of reservation:
The number of participants cannot be reduced after a binding reservation has been made. You will be invoiced for the number of participants booked. Should the number of participants increase, an extra charge will be added.
Any changes to bookings are subject to availability. Booking changes can be made to the date, time and meeting point. A processing fee of € 5.00 will apply for any confirmed booking change.

Please note!
Refund:
In the event that the number of actual participants is lower than previously booked, costs are not refunded.
Payment:
In cash following the guided tour or by invoice to the guest leader on request.

Cancellations:
Cancellations, changes and rebookings will only be accepted in writing. If the customer cancels a guided tour with due notice (5 days before the tour), no costs are incurred. Later cancellations will incur 50% of the agreed tour price. The minimum rate charged is based on the minimum number of participants booked. If the customer cancels on the day of the guided tour or does not show up, the group will be charged the full price.
Change of reservation:
The number of participants cannot be reduced after a binding reservation has been made. You will be invoiced for the number of participants booked. Should the number of participants increase, an extra charge will be added. Any changes to bookings are subject to availability. Booking changes can be made to the date, time and meeting point. A processing fee of € 5.00 will apply for any confirmed booking change.
Refund:
In the event that the number of actual participants is lower than previously booked, costs are not refunded.
Payment:
In cash following the guided tour to the guest leader or by invoice on request. Payment is required directly after booking for some tours.

Subject to alterations.

More information at braunschweig.de/stadtfuehrungen